Ntlworld emails on my Windows11 PC have not worked with Outlook since mid June. I do get them on my android phone and via Mail, but that doesn't keep emails beyond a few days. I've been in contact with VM several times over the weeks but have not got anywhere with this approach. I've noted that similar problems have occurred with many other users over these weeks but VM state that most of these have been resolved.
Can anyone suggest a way for me to resolve the issue?
So you've input the details below exactly as they should be and you're then getting that message when trying to update?
Host Name: imap.virginmedia.com Username: your full Virgin Media email address Password: your Virgin Media email app password Advanced settings SSL Encryption: Enabled Port: 993 (this may be automatically chosen by selecting SSL encryption)
If that's the case, have you tried uninstalling Outlook and reinstalling it?
I assume I should use my ntlworld.com address for my user name and their generated password. So all above is correct. Also uninstalled and reinstalled Outlook but that hasn't made any difference. I do get ntlworld,com emails on my mobile and on Mail.
