on 24-07-2023 17:50
Ntlworld emails on my Windows11 PC have not worked with Outlook since mid June. I do get them on my android phone and via Mail, but that doesn't keep emails beyond a few days. I've been in contact with VM several times over the weeks but have not got anywhere with this approach. I've noted that similar problems have occurred with many other users over these weeks but VM state that most of these have been resolved.
Can anyone suggest a way for me to resolve the issue?
Many thanks in advance!
on 30-07-2023 14:24
Thanks for your time on this. I'm using IMAP Account settings; the server is imap.virginmedia.com , port 993
on 30-07-2023 14:47
Hi @Oxonian1, no problem at all.
So you've input the details below exactly as they should be and you're then getting that message when trying to update?
Host Name: imap.virginmedia.com
Username: your full Virgin Media email address
Password: your Virgin Media email app password
Advanced settings
SSL Encryption: Enabled
Port: 993 (this may be automatically chosen by selecting SSL encryption)
If that's the case, have you tried uninstalling Outlook and reinstalling it?
Regards,
Daniel
on 31-07-2023 12:12
I assume I should use my ntlworld.com address for my user name and their generated password. So all above is correct. Also uninstalled and reinstalled Outlook but that hasn't made any difference. I do get ntlworld,com emails on my mobile and on Mail.
on 31-07-2023 12:15
Thanks for the responses on this Oxonian1,
So just to clarify on this, has the 3rd party app password been adjusted or updated via the settings given previously?
Regards,
on 01-08-2023 11:39
Again, thanks for your time on this issue, I wish VM were as active! My ntlworld.com account is the problem.
on 01-08-2023 14:55
No problem at all, we're here to help.
To get this checked also are you able to change the imap settings from imap.virginmedia.com to imap.ntlworld.com?
Let us know if that helps at all,
on 02-08-2023 17:35
Yes, I changed the setting to imap.ntlworld.com (also for outgoing mail) but to no effect. Settings reverted to virginmedia.com
on 02-08-2023 18:03