16-07-2021 06:38 - edited 16-07-2021 06:39
Hi. I would like to close an old ntlworld email address as I believe it gets hacked
on 17-07-2021 09:16
Hi @Mafkmng,
Welcome to our Community Forums and thanks for posting.
I am sorry to hear this. If you no longer have active broadband services with us, email accounts are usually deleted within 90 days after leaving us.
I will pop you a PM so we can grab some details and take a closer look into this for you 🙂
Speak soon.
on 17-07-2021 12:44
Thanks for taking the time out to speak with me via PM @Maflmng
I have raised a ticket with our IT team requested for the mailbox to be removed.
As soon as I get an update, I will follow up with you here 🙂 It can take upto 5 working days for the team to respond.
Have a lovely weekend.
on 24-07-2021 13:26
Hi @Maflmng,
Just following up to confirm that the IT team have removed the mailbox as per your request.
Let us know if you have any further questions.
Regards