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Forgotten password ntlworld email

Tuning in

Hi all


my Hubby has forgotten his password for his NTLWORLD email is it possible to reset it? I can’t find a way to do so.




Forum Team
Forum Team

Hi Jothomas5050, 

Thanks for using the Community Forums to get this issue with your Hubby's email password looked into, I am sorry if this has been causing you both some frustration 😥 I would be more than happy to look into this for you!

First of all, I'd like to direct you to our really helpful email info page here 👉 How to Manage My Email - It has so much helpful information, including how to reset a password for an email address! 🧐

Please take a look and see whether you can get it sorted, if you still need help then please let me know!

I'll be more than happy to help further.



Hi Megan, 


I’ve gone through the steps in the link you posted and unfortunately it hasn’t helped, when I click it says that the mail isn’t linked to the account (we still have a package with virgin and they use this email to communicate with us) any extra help would be great thanks 

Thanks for coming back to me Jothomas5050 and for trying that link! 

Sorry that it didn't work, but I can still help 😁 I'll send you a private message now. 

Speak to you soon!