E-mailnot working

[Jhayward]

Good morning,
Since yesterday morning I have been unable to access my ntlworld e-mail. I am also unable to access the change password option.
I was able to access my virgin media account but now can't and my husband's ntl e-mail on the same account is unaffected. I tried calling Virgin Media yesterday but was unable to get through and really do not have the time to wait on the phone.
Please advise how to sort this out promptly.
Thank you.

[Tom_W1]

Hi @Jhayward thanks for your post here, although we're very sorry that things are still unresolved for you.

As you've been exchanging messages with Chris, please kindly continue to private message him about this and he will make sure things are sorted for you ASAP!
Many thanks

[Jhayward]

Hi Tom,

Thank you for your reply. Sorry, I am new to this forum and hadn't realised I was messaging a different place!