I'm unable to access my virgin.net email address from any web browser or the virgin media app. Im. only able to access from my iPhone mail app but I need to access on my laptop sometimes, been like this for age but never got round what is wrong with it.
I'm unable to access my virgin.net email address from any web browser or the virgin media app. Im. only able to access from my iPhone mail app
That rings warning bells for me.
Do you have a Virgin Media broadband account? I know that it is possible that you may never have had a VM broadband account because Virgin.net addresses date back to the original dial up internet service that Virgin offered from 1996 or possibly to the old ADSL service which Virgin sold off to TalkTalk in 2014.
VM do still support virgin.net addresses for VM broadband customers but the bad news is that unless a Virgin.net address was transferred over to a Virgin Media fibre broadband account, VM should have closed it down years ago. (I have set out my explanation for saying that at the bottom of this post.)
However, the reality is there have been many posts on this forum over the last few years that prove that VM :
If you do have a VM broadband account the Forum Team (VM employees who support this forum) should be able to look into this and advise you of the options to resolve the issue. One of the team will contact you via this thread and take your details by private message.
However if you do not have a VM broadband account the Forum Team will be very limited in what they can do for you. It is possible that the situation you are currently experiencing with your account will continue for some time. However, you are running a huge risk because at some point your email app will lose access to your virgin.net address and you will be left without an email account at all.
You really need to switch to using an alternative email provider such as Gmail, Outlook.com or iCloud Mail as soon as possible.
Sorry to be the bearer of bad news.
Background to virgin.net email accounts:
When the Virgin dial up internet service closed in 2013, any associated email accounts should have closed automatically after 180 days because to keep an email account active it was required to dial in at least once every 180 days.
Virgin ADSL customers who moved over to TalkTalk were allowed to keep their Virgin email accounts for 12 months before the email accounts were closed. Anyone who did not move to TalkTalk and did not or could not move to a VM cable account should have had their email accounts deleted 90 days after the closure of the Virgin ADSL service.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks