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Whats app media download issues

shylady
Joining in

3 weeks ago

Hi

Have been having issues to download media sent and received (audio, video and pictures) on WhatsApp while my virgin media wifi is on.  I have to switch off the wifi and use my network data to do this.

Wifi working well on other social medias.

 

what could be the problem

 

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1 REPLY 1

newapollo
Very Insightful Person
Very Insightful Person

3 weeks ago

Hi shylady 

This may be due to parental controls. Do you have VM's websafe/Essential Security turned on? If so turn it off.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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