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gabbey01
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online chat

i am having problems with my picture and sound on some of my channels, i did a reset of tivo box and ran service status check, because i did this 3 times after trying different things virgin will not allow another check til tomorrow????? why ???? i tried to start a conversation with virgin media online chat and it says there is no staff available and to try again during working hours. it was half past six in the evening and their site says they are open from 8am to 8pm!!!!!!!!!!!!!!!!!!!! 

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Re: online chat

Hi gabbey01,

Welcome to the community.

I am sorry to hear that you're having trouble getting through to us to report this fault.  I'd like to have a look at this for you so will request some details in a private message.

Look for the purple envelope icon above.

Collette.


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