Menu
Reply
  • 8
  • 0
  • 0
paf1
Joining in
234 Views
Message 1 of 4
Flag for a moderator

Tivo Box 'overheating' & pixelation

Hi, I have 2 Tivo boxes (1 upstairs, 1 downstairs) both have been receiving annoying pixelation/distortion on several channels. The Tivo box downstairs has also had an overheating message appear several times. It has been in the same place for a cople of years and never had the message previously. We have had an engineer correct a service issue with the phone line and another to replace a faulty router who suggested that our Tivo box may need replacing. I have not been able to chat online to anyone and due to hearing problems telephones are an issue, so I'm hoping my message might be passed onto an engineer.

All connections have been checked and service status check has revealed nothing.

0 Kudos
Reply
  • 10.29K
  • 453
  • 707
Forum Team
Forum Team
285 Views
Message 2 of 4
Flag for a moderator
Helpful Answer

Re: Tivo Box 'overheating' & pixelation

Hi paf1,

 

Thanks for posting!

 

I'm really sorry to hear you're having trouble with your TiVo®.

 

If you're getting and overheating message then we'll need a technician to check it out for you. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Speak soon

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply
  • 8
  • 0
  • 0
paf1
Joining in
185 Views
Message 3 of 4
Flag for a moderator

Re: Tivo Box 'overheating' & pixelation

Engineer has been and replace the box that was overheating with a V6 box.

0 Kudos
Reply
  • 16.65K
  • 703
  • 1.11K
Forum Team
Forum Team
152 Views
Message 4 of 4
Flag for a moderator

Re: Tivo Box 'overheating' & pixelation

Hi paf1

 

Thanks for taking the time to let me know about this, I'm glad to hear the issue has been resolved.

 

We'll be here should you need any assistance with your services moving forward.

 

Take care

Craig


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply