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briancollison
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Cancel tv package

Tried to cancel tv package twice by phone, but still paying for it.

What part of cancel tv package do they not understand? Very bad service.

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Re: Cancel tv package

Hi briancollison, 

 

Thanks for your post, I'm sorry you've had trouble getting through to the team. Have you been able to get through to us since your post?

 

Let me know if you still need help.

 

Many thanks,

 

ALEX_RM

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briancollison
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Re: Cancel tv package

have been waiting for next bill, last time I phoned they said they would cancel, but it hasn't happened, still billed for full package.

Would be good if you could do it online without all the hassle on the phone, pressing this number then that number, it is like an obstacle course to get through.

 

Brian

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briancollison
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Re: Cancel tv package

have phoned them again today, looks like it will be successful this time.

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Re: Cancel tv package

Hi Brian, has everything been sorted for you now? I am sorry you're leaving us

 

 

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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briancollison
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Re: Cancel tv package

Not leaving just cancelled the tv, still have the phone and broadband. Seems to be all sorted out now.

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Re: Cancel tv package

Glad to hear all sorted. Please keep me posted if you need anything further 

 

^John

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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