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georgenotts
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V6 upgrade box id numbers

We are trying to upgrade our old box to the new v6 box . Does it matter that the box ID numbers given to us online don't match the numbers on our boxes?  

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Forum Team
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Re: V6 upgrade box id numbers

Hi georgenotts,

 

Thanks for posting.

 

To make sure everything goes through correctly I'd recommend giving our customer care team a call on 150 from a Virgin Media landline or 0345 454 1111 from any other phone and they can check this for you.

 

Kind regards

Rose
Forum Team


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