Welcome to the Community!
Really sorry to hear you're having trouble with your V6 box.
Do this issue affect all of your boxes or just the one? Does the box jump every time you rewind or is it intermittent?
Tech fan? Have you read our Digital life blog yet? Check it out
Thanks for getting back to us.
I'd like to arrange for an engineer to take a closer look so I'm just going to send you a private message which you will find if you click on the purple envelope at the top right of the screen.
Talk to you soon
New around here? To find out more about the Community check out our Getting Started guide