I will see what Virgin say, and see what options there are to try and resolve this. To be honest I think this tivo is just a pile of crap. We are not having a very good experience with it and to be honest, for what its costing us a month im seriously considering ditching it all together and save the money. Cant belive that virgin are using a stb that is so flawed. Im hoping its just I am unlucky and have a faulty tivo! If not i cant see me keeping it.
on a positive note i cannot fault the broadband! thats awesome! very fast and works 99% of the time! just a shame they are let down by a substandard stb.