When you say "on my TV but not Virgin", I presume you mean that your TV has a Netflix app which works for 4K but you're only getting (again, I'm presuming) HD via your VM TV box?
If so - can you confirm you definitely have a V6 and not a TiVo? Check here if you're not sure. Asking because the TiVo doesn't support 4K, only the V6 does.
What settings have you changed on your VM box?
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