Over the last couple of day's I've noticed my favourite channels dropping like flies. I reset them all yesterday and then today when I checked there were even more gone?!
Up until two days ago i'd get one or two over months like everyone else but I've also noticed while resetting that entire channel's are missing.
I'm in Wales at the moment so have BBC1 & BBC2 Wales but I usually watch BBC1 & BBC2 England as they have different programmes/films that I prefer. BBC1 & BBC2 England seem to have dropped off the map for us altogether. Is there any work being done on the guide or is there no longer a choice on region?.... or could there be an issue somewhere else?
In your Favorites listings Home > Help & Settings > Settings > Favourite Channels It displays all channels that you are subscribed to with a tick and as you are no doubt aware pressing the thumbs up will add the channel and the thumbs down will remove the channel from the list.
It is logical to have the regional editions of the BBC channels as 101 and 102, the other versions of BBC1 are currently available on channels 861, 862, 863 and 864
BBC2 England is available on channel 865
You can't learn anything from a mistake until you admit that you've made it.
As I've started suffering this problem I found this thread to see if there was actually a reason. Its seems not!
Yes I understand about current regular tweaking of HD & regional channel numbers, but I'm loosing 15-20 random favorites at a time. obviously I know how to set favourites, what I'd like to hear is why I loose them in the first place.
Is there anyway to back my favourites to a USB memory or PC by VM Go?
I answered this on another post a couple days ago, so to save retyping I'm just going to copy and pasted it below.
Virgin Media are moving various channels to a new compression technology which uses less space on their network. When they move channels about on their network (I mean behind the scenes, not the channel numbers you see on the Guide) an unfortunate side affect is that it unFavourites them.
When moving channels over to this new technology some channels need moved behind the scenes, others don't, so this unFavouriting hasn't been happening with all these changes.
In theory the only change the customer will notice is that recordings take less space, in practice there can, in certain circumstances, be this side affect.
The short answer is sadly you just need to reFavourite them, and keep an eye on the rest of your list as Virgin are only about two thirds of the way through this change. They are currently changing on average about 10-20 channels a week.
Let's hope they get this done soon as I started this query back in Jan 2018, I have since switched to the Tivo but still get this issue (it sometimes seems daily) with missing favourites. It's just something small but slightly annoying when missing something good because it didn't show up while surfing through channels.I don't always think of checking what's missing but guess I'm going to have to for a bit longer while they go through this process.