on 07-05-2023 08:29
Is there a compatible big button remote available for an elderly person finding the standard one difficult to operate
on 07-05-2023 13:33
Hi @Anika
VM do have an Accessibility Remote which they may find easier to use. It's white with black buttons and is designed with partially sighted customers in mind. The buttons are different shapes to differentiate them and have a raised button on the number 5 to best locate the number buttons.
There are also some changes that they can make to the screen itself to make it easier for them to navigate: If they has difficulty seeing the screen, both the V6 and TiVo has 'audio cues' which can help them find their way around the menus. These are sounds that show actions and reactions to button presses on the remote control.
There are five main audio cues:
A member of the Forum Team may pick this up for you in a day or two.
on 09-05-2023 14:27
Good Afternoon @Anika, thanks for your post on our Community Forums, and a very warm welcome to you!
Sorry to hear of the struggles you've faced with the TV remote control for the services.
Can you possibly confirm what type of set top box you're working with?
If you have the 360 TV services, you would have access to voice command on the remote control, which may be worth utilising where possible.
Kindest regards,
David_Bn
on 15-05-2023 08:07
Hi there, thank you so much for your reply .. Her sight is fine it’s actually the dexterity in her fingers. Are the buttons on the accessibility remote larger?
on 15-05-2023 08:09
Hi thank you so much for your reply .. it’s the old Horizon box I was thinking of upgrading to the 365 but there is still an issue with the “on” button .. The boxes seem to automatically turn off after a few hours.
on 17-05-2023 08:34
Hi Anika 👋
Thanks for coming back with an update on this. Just to clarify, is this a Virgin Media UK or Ireland service? We don't offer a Horizon TV box with our services, but rather the TiVo, V6 or TV360, just would just like to confirm this.
Cheers,