We went away from 30 September 2017 and back on the 6th December 2017.
My daughter who doesn't live with us comes twice a week to check on the house and call us.
She tried to call us from our home virgin media phone on Wednesday 4th October but was unable to.
The message on the handset display said "land cord error, please check". So the line was not used since. I checked the line yesterday when we came back and found it to be dead. I reported it and an engineer arrived quite late today and eventually got the phone going around 5 pm. He said that he put us on a different slot or something on the board.
It is quite odd that last time we went on holiday and back in April I discovered that the phone number has been changed. I reported the matter then and engineer told me what had happened and put it right by getting our number back. He said that someone has swapped the two slots.
I am paying a lot of money for this service and it was unusable for over two months and my daughter was inconvenienced and had to use other means to call us at a considerable expense to herself.
Sorry, may I make a correction, it could be the 8th October not the 4th October when the problem started. I am relying on memory and have nothing written down and I have not spoken to my daughter about it yet.