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bug582003
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Samsung J3 keeps shutting down and restarting.

Samsung J3 keeps shutting down and rebooting for no reason at all. I don't know what to do.

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Re: Samsung J3 keeps shutting down and restarting.

Hi Bug582003, 

Thanks for your post and welcome to our community. 

Very sorry you're having some problems with your Samsung J3, I can appreciate your frustration and you'll be keen to get it working again. 

Is the handset purchased from Virgin Mobile? Have you had it longer than 2 years?

If it's from us and still within warranty then we'll be able to take a closer look at it for you. 

Just follow the steps in our Phone Fix tool which you can find here

Let us know how you get on Smiley Happy 

Emma_C - Forum Team
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bug582003
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Re: Samsung J3 keeps shutting down and restarting.

Tried everything to stop phone shutting down and restarting even factory reset but it still keeps doing it. How do I book a repair?

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Re: Samsung J3 keeps shutting down and restarting.

Hi bug582003,

 

I'm sorry to hear about this. Is this a Handset from ourselves? 

 

^Martin

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bug582003
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Re: Samsung J3 keeps shutting down and restarting.

Yes it was last january.

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bug582003
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Re: Samsung J3 keeps shutting down and restarting.

Yes I had it last January
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Re: Samsung J3 keeps shutting down and restarting.

Hi Bug582003,

 

Is the handset running on the latest Android O/S?

 

Thanks

 

Corey C

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bug582003
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Re: Samsung J3 keeps shutting down and restarting.

Yes it is running on the latest software. I made sure of this when i done the factory rest.

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rizscott
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Message 9 of 10
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Re: Samsung J3 keeps shutting down and restarting.

I saw such a method in the Samsung forum, I don't know if it helps you.

1. Check your app updates.

2. Put your phone in safe mode and disable the downloaded app to see if it is the malicious app that is causing the issue.

3. After pressing the phone and pressing a series of buttons, you can clear the phone system cache file and see if it helps. Google Search will advise you on the process of doing this.

4. Backup and restore factory settings.

5. Contact the Samsung Service Center.

The above are the methods that are usually used. If you can't, you can try other methods.

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Message 10 of 10
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Re: Samsung J3 keeps shutting down and restarting.

Thank you for that bug582003.

 

I will private message you to get some details so we can book this in. 

 

^Martin 

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