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GrahamSh
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Landline not working

My landline isn't working. No dialling tone. The message says CHECK PHONE LINE. 

Can anyone tell me what to do next please?

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nick_london
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Re: Landline not working

Hi

The line either has a cut somewhere outside or there is a fault in the street cabinet.

To get this fixed quickly call 03454541111 from your mobile. Or from a payphone or if you don’t have inclusive minutes call 08001831234 and select option 4 then option 2 and you will be put through to customer services and faults. 

Please have your Virgin phone number ready when calling. If you don’t know your phone number you can enter your account number and two digit area reference when requested.

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Forum Team
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Re: Landline not working

Hi GrahamSh

 

Thanks for posting your query on the forum and welcome. Is this something you still require assistance with since your last post? If you are still experiencing problems please let us know, we're here to help.

 

Rob

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GrahamSh
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Re: Landline not working

Thanks Rob. I have an engineer coming out on Wednesday morning.

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Re: Landline not working

Thanks for the update GrahamSh, let us know how the visit goes and if you need us further. We're sure the technician will do all they can to get this fully resolved.

 

Rob

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GrahamSh
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Re: Landline not working

Engineer just called. All is now working again. The problem was with the cabinet in the street.

Many thanks.

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nick_london
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Re: Landline not working

Please mark my post as accepted solution so that others with the same problem follow suit.

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Re: Landline not working

Hi GrahamSh

 

Thanks for replying to us and letting us know that it is now fixed, please let us know if you need anything 

 

Kind Regards 

 

Chris. 

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GrahamSh
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Re: Landline not working

Thanks for your help Chris. Excellent service by your engineer.

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Re: Landline not working

Hi GrahamSh

 

Thanks for replying

 

We are always here to assist where we can 

 

Kind Regards 

 

Chris. 

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