Menu
Reply
  • 2
  • 0
  • 0
rambo_rim
Joining in
134 Views
Message 1 of 5
Flag for a moderator

Landline no dial tone

My phone rings however when I pick it up. You can't hear the person.
When you pick up the phone to make a call there is no dialling tone.
Please can someone help?
0 Kudos
Reply
  • 8.46K
  • 346
  • 613
Forum Team
Forum Team
116 Views
Message 2 of 5
Flag for a moderator

Re: Landline no dial tone

Hi rambo_rim,

Welcome to the community. Smiley Happy

I am sorry to hear your landline isn't working as it should.  I have taken a look and carried out a line status check remotely and no fault has been detected so far.

Can you please let me know if you have tested another handset in the line?  Alternatively test your handset in another line?

Keep me posted.

Collette.


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply
  • 2
  • 0
  • 0
rambo_rim
Joining in
105 Views
Message 3 of 5
Flag for a moderator

Re: Landline no dial tone

Hi Collette.

Today we have tested our handset in another line and it works fine. Can ring out and receive calls.
0 Kudos
Reply
  • 8.46K
  • 346
  • 613
Forum Team
Forum Team
93 Views
Message 4 of 5
Flag for a moderator

Re: Landline no dial tone

Hi rambo_rim,

Thanks for getting back to me.  Give you have ruled out that the handset I will gladly go ahead and arrange for an engineer appointment for you.  I will pop the details in a private message.

Look for the purple envelope icon above.

Collette.


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply
  • 8.78K
  • 294
  • 599
Forum Team
Forum Team
32 Views
Message 5 of 5
Flag for a moderator

Re: Landline no dial tone

Hi rambo_rim,

 

I have received a confirmation from the area manager today that your landline issue has been fixed and is working now. Please let me know if this is correct.

 

Kind Regards,

Terri

Virgin Media Forum Team


Running out of data? Check out our top Mobile data tips


0 Kudos
Reply