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Landline dead?

For months my bt phone set has had no dialling tone and no ringing. Have checked and reset my phone and things seem fine but no outgoing or incoming calls. No dialling tone. 'Check line cord' message appears. Virgin media ran checks and find no fault. On mobile I hear ringing but not on handset. On trying to answer mobile call there's nothing.

Is this my handset or a virgin problem?

It started after engineering works earlier in the summer but as I 've been unwell I haven't tackled it and just relied on my 02 mobile.

M Massie

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Forum Team (Retired) Rose_B
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Re: Landline dead?

Hi mcmassie48,

Welcome to the community and I'm sorry to hear that you're without a landline.

I have checked your line and I'm not finding any issues so I'd like to arrange for a technician to take a closer look.

I'm just going to send you a private message with appointment times which you will find if you click on the purple envelope at the top right of the screen.

Talk to you soon


Forum Team

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