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Hannah_jayne43
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Caller ID

My caller ID toggle is blocked out grey since updating / changing to the new sim. I have turned it off / on our airplane mode on as suggest on internet but there called id toggle still is blocked out grey and can’t be clicked on 

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Forum Team (Retired) Daniel_G
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Re: Caller ID

Hi Hannah_jayne43

 

Thanks for your post and a big welcome to our community forum.

 

Really sorry for the issues you've had and I do hope these are resolved now.

If not let us know and we'll get this resolved for you

 

Thanks,

Daniel_G - Forum Team

Need help swapping your SIM card? Find out more about activating your 4G ready SIM here. 4G SIM Swap Help


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Hannah_jayne43
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Re: Caller ID

Hi

The issue is still not solved as wont let me move the toggle since updating to new sim447CAF16-0730-47D2-AFCB-E784C350D58D.png

 

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Forum Team
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Re: Caller ID

Hi Hannah_jayne43,

I am really sorry to hear that this issue is ongoing for you.

I understand from your initial post that you've tried turning Airplane Mode off and on before doing it. Can you try turning Airplane Mode on and then attempt to make the Caller ID change in the settings before turning Airplane Mode back off, please?

Let us know how you get on.

Kind regards,



Zach_R

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