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Parky9192
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unable to text 80011

Hello

i work for virgin media as a tech in the UK. So I hand out the refer a friend leaflets everyday to our customers. Sometimes the customers give me names and numbers to send of to the 80011 number myself. However it does not work on my new iphone8. I have just signed up to virgin mobile as a new customer myself and before when I was with EE I could send texts to 80011 all the time but I cannot anymore. I really need this to work as it would be both beneficial to me and the company! I’ve change my account to allow and premium calls and text ALL to 789922 but it still isn’t working?!? I’ve also changed my spending cap to more money but nothings working. I can text every other number but not 80011. 

I really need this to work as I will make my job much easier and make me a better working for the company! 

 

Kinds regards

Dom

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Re: unable to text 80011

Hi Dom, 

Thanks for your post and welcome to our community. 

I've fed this back for you to see what's going on! As soon as I have an update I'll let you know. 

Smiley Happy 
 

Emma_C - Forum Team
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Parky9192
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Re: unable to text 80011

Hello

Thank you for the reply I’d also like to add that you guys have sent me a new sim and that doesn’t work either. Hopefully that helps in pointing out the problem.

kind regards

Dom

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Re: unable to text 80011

Thanks Dom, 

Sorry the new SIM didn't help. 

It's been passed to the relevant team though so fingers crossed it's sorted for you soon. 

We're here if you need anything else in the meantime Smiley Happy 

Emma_C - Forum Team
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