Virgin Media Community

[amckinlay]

Son has an iPhone he’s had intermittent service problems for months virgin have sent a new sim but still the same problem and I now realise that it says sim not provisioned - is this a virgin issue? Thanks 

[David_Pn]

Hi amckinlay

Welcome to our community forum pages and thank you for posting.

Sorry to hear that your son has been having ongoing issues with his mobile service.

Just to clarify can we ask if 'not provisioned' message was also present prior to the SIM change?