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jen1958
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no mobile signal at home

Hi have had a problem from day one. No mobile signal indoors. Have spoken to customer service s to day which I have been told that the signal in our area is good. Said problem could be the walls of the house. Standing in front of a window and still no signal so walls ruled out. Been told nothing they can do so paying for a phone contract where I can only use the phone outdoors. Other network providers have a 100% signal in our house but virgin has 0%. Disgraceful what is the point of having a mobile that you can only use outdoors. Any suggestions or should I take this matter up with ofcom

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Forum Team
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Re: no mobile signal at home

Hi jen1958

 

Thank you for posting on our community forum pages.

 

We are sorry to hear that you are having issues with your mobile signal at home. We appreciate that this must be very frustrating. 

 

Are you able to try the SIM in another handset at all to see if there's any improvement in performance? 

David_Pn
Forum Team

Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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japitts
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Re: no mobile signal at home

You're probably aware that Virgin Mobile is an MVNO which largely resells EE airtime as their own, with a few subtle differences. They openly advertise their coverage at https://store.virginmedia.com/virgin-media-mobile/our-mobile-network/coverage-checker.html and you can check for local faults at https://myaccount.ee.co.uk/networkchecker/checkservice

Short of getting a phone from EE next to your Virgin phone and checking you're not falling foul of one of the subtle differences (lack of 4G800), then basically you could try an app-based solution such as WhatsApp or Messenger in order to use your indoor WiFi. You might also find that changing your phone's preferred network mode onto 2G or 3G may find a stronger local signal (really shouldn't have to, but it can sometimes help in fault diagnosis)

But ultimately.... if you have poor coverage, it's not a matter for Ofcom - just a case of finding a provider that does suit.

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PW5
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Re: no mobile signal at home


@japitts wrote:

You're probably aware that Virgin Mobile is an MVNO which largely resells EE airtime as their own, with a few subtle differences. They openly advertise their coverage at https://store.virginmedia.com/virgin-media-mobile/our-mobile-network/coverage-checker.html and you can check for local faults at https://myaccount.ee.co.uk/networkchecker/checkservice

Short of getting a phone from EE next to your Virgin phone and checking you're not falling foul of one of the subtle differences (lack of 4G800), then basically you could try an app-based solution such as WhatsApp or Messenger in order to use your indoor WiFi. You might also find that changing your phone's preferred network mode onto 2G or 3G may find a stronger local signal (really shouldn't have to, but it can sometimes help in fault diagnosis)

But ultimately.... if you have poor coverage, it's not a matter for Ofcom - just a case of finding a provider that does suit.

 

I was told recently by one of the Mods here that virgin don't use EE masts, maybe they have a bat signal.

 


 

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a_ukboy
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Re: no mobile signal at home

sorry my reply was posted to the wrong thread..

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