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RoyalSteve
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iphone6s data not working abroad

My settings are all the same as my wife’s and daughters and yet I get no service via data when in Spain - can someone please help!!!

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paulchambers061
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Re: iphone6s data not working abroad

Are calls and texts working? 

Did you get a welcome to spain message on arrival? 

Is roaming activated on your online account? Good idea to switch off international call barring as well. 

What network are you connected to, if any? Maybe try to manually connect to all networks, at least movistar is known to work for others. 

Finally, your sim card, is it the newer purple one (since December 2017) or older red one. 

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RoyalSteve
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Re: iphone6s data not working abroad

Yes I had a welcome to spain

yes my calls and texts work

yes my data roaming are all set ok

no I don’t have the purple sim and would also like 4g...

and my phone to work!

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Forum Team
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Re: iphone6s data not working abroad

Hi RoyalSteve,

 

Thanks for your post and sorry to hear that you're having trouble with your data whilst abroad. 

 

If you've tried the suggestions above, then I'd like to take a closer look at your account so I'll pop you a private message.

 

Thanks

 

Melissa 

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