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iphone not activated message when replacement sim placed in phone

I recently requested a replacement SIM for my daughter after she managed to get her 6 month old iPhone 11 run over and smashed to pieces.  The SIM from the original phone was never found, so the replacement from Virgin was inserted in an old iPhone 6S that we had.  The 6S was bought from an Apple store SIM free, so should be unlocked. 

However, the SIM has not activated and every now and then the following message pops up "iPhone not activated. Contact your network provider if the problem continues" 

She has reset the phone and restored her old backup to it (and restarted the phone multiple times), but this hasn't resolved the issue.

Has anyone had this issue and how did you resolve it?

Thanks

 

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Re: iphone not activated message when replacement sim placed in phone

Hello snewbs

This sounds like we need to activate the sim from our side 

I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

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Re: iphone not activated message when replacement sim placed in phone

Hello snewbs

Thanks for passing security 

When you can can you reboot the phone with the Sim card inside please 

This will stop the same thing happening again for the future 

Gareth_L

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Re: iphone not activated message when replacement sim placed in phone

Hi Gareth

All working now and I have a very happy Daughter.

Many thanks

Simon
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Re: iphone not activated message when replacement sim placed in phone

Thanks for the reply snewbs

Great to hear it's all working now for your daughter 

I guess we also have one happy Dad as well 

Gareth_L

 

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