Apple locks to the first SIM that was put in there, Virgin were using EE and are now moving to their own network, therefore the new SIM then sees it as a change of network - there is quite a long waiting time it seems to get the phone unlocked - I am up to nearly 3 weeks now
If you look at some of the other posts they have been phoning EE and getting it unlocked for £8.99
Why should we have to pay for something outside of our control. Virgin have moved to their own network away from EE - their choice but I shouldn’t have to suffer such inconvenience or financial impact.
Virgin should pay the fee and get this sorted in 24 hours. They are currently alienating customers. I will be looking elsewhere - there are plenty of other providers that do value customers. This is even more disappointing as I have been a loyal virgin customer for many years