Menu
Reply
  • 5
  • 0
  • 0
lapickiadam
Joining in
161 Views
Message 1 of 6
Flag for a moderator

cannot send texts

I can receive texts , make and receive phone calls but cannot send any text to any number - "Message not sent"

0 Kudos
Reply
  • 6.98K
  • 352
  • 540
Forum Team (Retired) Rich_B
Forum Team (Retired)
116 Views
Message 2 of 6
Flag for a moderator

Re: cannot send texts

Hi lapickiadam,

 

Welcome to the community and thanks for posting. I'm very sorry to hear you're not able to send text messages.

 

What is the make and model of handset you're using?

When did you notice this stopped working?

Is your SMS Centre number set to +447958879890?

 

Thanks


Rich
Forum Team

Can make calls, but no data? Check your "Virgin Mobile APN settings"

0 Kudos
Reply
  • 5
  • 0
  • 0
lapickiadam
Joining in
106 Views
Message 3 of 6
Flag for a moderator

Re: cannot send texts

The phone I am using is:

Sudroid 2.4inch MINI Smart Phone Android 4.3 MTK6572 2 SIM WIFI 3G

but through Amazon.co.uk

Yes I was already checking the SMS Centre number set to +447958879890 following your telephone support technicians

It stopped working around October 11th, 2017

 

0 Kudos
Reply
  • 6.98K
  • 352
  • 540
Forum Team (Retired) Rich_B
Forum Team (Retired)
93 Views
Message 4 of 6
Flag for a moderator

Re: cannot send texts

Are you texting a UK or international number?

If you put the SIM card in another handset does the same happen?

 

Thanks


Rich
Forum Team

Can make calls, but no data? Check your "Virgin Mobile APN settings"

0 Kudos
Reply
  • 5
  • 0
  • 0
lapickiadam
Joining in
75 Views
Message 5 of 6
Flag for a moderator

Re: cannot send texts

I have tried UK and international (Irish) numbers with the same results. I don't have any other handset to try. Is it possible to get a replacement SIM card to try?

0 Kudos
Reply
  • 6.98K
  • 352
  • 540
Forum Team (Retired) Rich_B
Forum Team (Retired)
64 Views
Message 6 of 6
Flag for a moderator

Re: cannot send texts

Hi lapickiadam,

 

I'll send you a private message to discuss further. To view this click on the purple envelope on the top right.

 

Hope to hear from you soon.

 

Thanks


Rich
Forum Team

Can make calls, but no data? Check your "Virgin Mobile APN settings"

0 Kudos
Reply