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artoo
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cancel mobile phone account upgrade - not currently possible

I upgraded my mobile phone account from 4gb data to 120gb data on the 17th Jan,

I tried to cancel this upgrade but I have been told I cannot as it is in progress and to phone back on the 5th Feb to see what my options are when the upgraded account is applied? I was told there is nothing I can do right now. What about the 14 day cooling off period, I don't understand how I am unable to do anything right now and apparently have to wait this out?  Is this correct please?

Thanks

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Re: cancel mobile phone account upgrade - not currently possible

Hi artoo, 

 

Thank you for your post. I'm sorry to hear this. 

 

Was this an upgrade with a handset?

 

^Martin

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artoo
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Re: cancel mobile phone account upgrade - not currently possible

Hi Martin

My SIM contract had ran out last year so I just let it renew on the month to month basis.

In Jan I rang to upgrade the sim (no associated handset) to 20gb contract (which would take effect in Feb) and changed my mind shortly after (ie a couple of days)

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Re: cancel mobile phone account upgrade - not currently possible

Thank you artoo, . 

I have sent you a private message to request a few more details to allow us to be able to look in to this further for you.  The private message should appear when selecting the purple envelope icon on the top right of the page. 

Nat
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