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marcinwed
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Message 121 of 173
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Re: WhatsApp messages not coming through

Switched to three network all works now SHAME VIRGIN SHAME

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williamleggatt
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Message 122 of 173
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Re: WhatsApp messages not coming through

I have this issue, as it appears to be a known issue, that VM are not resolving, I have filed a formal complaint and requested 3 of my numbers to be released with no penalty.

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thebigmirror
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Message 123 of 173
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Re: WhatsApp messages not coming through

I've just spent 20 mins on the phone to customer service, a very helpful lady that accepted that it wasn't a phone issue and looked into the ticket, after a 2nd prompting.

She agreed that, after looking into the ticket, it is a network issue and not a phone issue. She has said that, according to the ticket, they have managed to put a fix in place for IOS users on the 22nd of July and they are working on the fix for Android users.

I requested compensation for months of issues and not being provided the service I was paying for. She has replied that they can not pay compensation yet as they don't have the end date to the issue to be able to calculate the level of compensation required. She has assured me that when they have the end date then I would be entitled to compensation.

I Guess I'll have to wait and see!!!

She was also hopeful that a fix will be completed in the coming days / weeks, as they have now fixed it on IOS but I won't be holding my breath!!!!

If anyone is on IOS can you confirm if the issue has now been resolved?

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a00
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Message 124 of 173
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Re: WhatsApp messages not coming through

Hi I have just spoken to Virgin Mobile for an update on this ticket number and was told the ticket number had been closed at they had fixed this problem 3 days ago.

Can anyone confirm that they are getting push notifications again on android?

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NS_UK
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Message 125 of 173
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Re: WhatsApp messages not coming through

WhatsApp notifications seems to be working instantly, this is promising! Will check the other apps this evening.

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adhain
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Message 126 of 173
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Re: WhatsApp messages not coming through

Still not working instantly or me.. Using Huawei P20 Pro
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Meup93
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Message 127 of 173
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Re: WhatsApp messages not coming through

Not working for me either 

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Lisad108
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Message 128 of 173
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Re: WhatsApp messages not coming through

Still not working for me either. My next step is leaving!

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Ginbolero
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Message 129 of 173
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Re: WhatsApp messages not coming through

Nope. Still not coming through intermittently on both my phone and my wife's. Two different phones, two different contracts both Virgin mobile.

Both leaving contracts penalty free after quoting ticket tnumber. 

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williamleggatt
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Message 130 of 173
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Re: WhatsApp messages not coming through

How ? I've been told it is not possible after the 14 day Colling off period

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