I've just spent 20 mins on the phone to customer service, a very helpful lady that accepted that it wasn't a phone issue and looked into the ticket, after a 2nd prompting.
She agreed that, after looking into the ticket, it is a network issue and not a phone issue. She has said that, according to the ticket, they have managed to put a fix in place for IOS users on the 22nd of July and they are working on the fix for Android users.
I requested compensation for months of issues and not being provided the service I was paying for. She has replied that they can not pay compensation yet as they don't have the end date to the issue to be able to calculate the level of compensation required. She has assured me that when they have the end date then I would be entitled to compensation.
I Guess I'll have to wait and see!!!
She was also hopeful that a fix will be completed in the coming days / weeks, as they have now fixed it on IOS but I won't be holding my breath!!!!
If anyone is on IOS can you confirm if the issue has now been resolved?