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jholt1
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SIM not working

Got a new SIM as part of the Virgin Media broadband/TV package. Spoke to Virgin Media a week ago to tell them my PAC code to transfer my old number (previously with EE) to this Virgin SIM. I was told that it would be activated on Monday and my old mobile contract cancelled. However, with the new SIM I have a constant, "No service" status, suggesting that it is not active? My phone does recognise the SIM as being virgin media.

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Zak_M
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Re: SIM not working

Good morning @jholt1 

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with your mobile services. 

 

I am able to take a further look into this.  I will need to drop you a PM so that I can get some account information. 

 

Kind regards,

Zak_M

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