Hello, I crossed the border to France 2-3 days ago. When I first got here it didn't register I was in France, but I think that was because my GPS is faulty.
However, I still can use data. I have tried rebooting, re-inserting the SIM card, manually selecting a network (I tried F Bouygues and then Orange F which worked for calls and texts) and am 99% sure I have all settings that allow roaming on.
I am not sure what is wrong. I also can't call Virgin because obviously my phone doesn't work, and I can't find anywhere to live chat with Virgin Mobile.
Following a network refresh I'd like you to now restart the handset. It should connect back to the network automatically but sometimes a manual search is needed.
If you want to use your data allowance abroad then you need to make sure data roaming is active on the handset itself. The basic instructions for doing this can be found here.
If your data still doesn't work then you just need to update the APN settings of the handset. You can enter them manually by looking here or you can select your handset from the list here and you'll get the update directly.