I need the proof of usage document, as my insurance company requested it.
Yesterday I called the costumer service line, requesting a proof of usage document. An operator took my details (phone number and IMEI) and filled in a form, requesting the document. Told me that I will be receiving it, in 3 to 4 hours. No issues there, I'm happy to wait till Monday/Tuesday, as I understand things take time.
My concern is, after reading most of the posts, on the same topic on this forum- Will I ever receive such a document?
Can anyone confirm, they received the proof of usage document from Virgin?
I'm sorry, this isn't something we can provide. Your bill will show your SIM usage, however as the handset wasn't purchased via Virgin Mobile we wouldn't be able to provide the details you're asking for.
I have been reading all the similar posts, on the same topic, and there is a forum team member who suggested, adding the IMEI to the account as third party and advise of this in an email, and then maybe the Insurance would accept it. Could you provide with this, please? I have the IMEI details.
Called Virgin again, asking for a Subject Access Request of all IMEI numbers used on my account or SIM. The information is stored, and has to be provided as per GDPR! No luck, just another operator taking my details, and making me wait 48h for some email that never arrived!
I spoke to other Virgin costumers, that had the same issue, and got it resolved, but only after big complaints and long periods of time.
Why isn't Virgin Media, sending the data collected from me?
The insurance company, also confirmed, that Virgin Media can provide the Proof of Usage for a sim, they received it from other Virgin users!