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doc7576
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Payment for loan agreement put against mobile bill

I missed a payment on my loan agreement due to not transferring funds in time (as I was laid up due to chronic illness). I contacted the text help number as unable to talk properly at the moment. Went through all the checks etc and several times I mentioned the payment was against the missed payment. They even confirmed the amount etc and said it had gone through. I had a missed call earlier from Virgin so I have checked my account. The payment has been made against my line rental and not the loan agreement as specifically requested.

Is there any way of sorting this out and putting the payment against the right account without having to call?

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Forum Team
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Re: Payment for loan agreement put against mobile bill

Hi doc7576, 

 

Thank you for your post and welcome to the forums. 

 

Sorry to hear of the recent times you've had, I hope all is better for you at the moment. In this case, I do apologise already as this isn't something that we can give a hand with over here, in relation to payment it would need to be a call to the team. You can contact them on; 0345 600 0789 or 789. 

 

Thank you. 

Ryan_N - Forum Team
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