This is the second time my £5 PAYG top up has disappeared. Like a mug I have topped up again just now - if this disappears, I am moving to 3. As it is your costs are so high per call and then you take my money without me even making a call or SMS or anything!
I want to see a list of calls I made after my last top up on 18th September. I topped up just before I started travelling and I removed my Virgin SIM from my phone to make sure the amount would be available when I returned to the UK. I have just checked online and the£5 has gone! I have checked my settings. Voicemails are turned off and there is nothing that should be costing even a penny. So where has the money gone? When I click on the various reports you offer online, nothing comes up. For heavens sake sort this out!