Moving phone numbers between Virgin Mobile accounts

[DavidTSmith]

I currently have three phone numbers allocated to my Virgin Mobile account which I pay for.  My son, who uses one of the numbers, wants to set up his own Virgin Mobile account, buy a new phone etc, but would like to keep the number he currently uses.  When we have tried to move the number over to a new account the website says we can't because it is on an existing Virgin Mobile account.  Is there a way to do this? Many thanks

[Reece_MH]

Hi @DavidTSmith,

Thanks for your post, and welcome to our Community Forums.

Unfortunately, a Virgin Mobile to Virgin Mobile switch isn't possible. Is your Son's phone/SIM currently in contract? If not, as we are migrating our network to O2 as part of our ongoing merger, it would be possible to move a Virgin Mobile number to an O2 service.

Thanks,