How to use your Oomph SIM with an existing Virgin Mobile number

[Kev_B]

We know some of you have recently taken out an Oomph deal and still need help to set up the SIM. Whilst we can't resolve all SIM issues via the community, this thread is intended to give some background to the issues we can solve. We can only discuss these matters with the account holder, and we will ask you for details of the account to clear security checks.

Using an existing Virgin Mobile number with your new Oomph SIM:

• If you're out of contract or on a 30-day rolling contract with the existing SIM - we can process the change immediately so your Oomph package uses the existing number you want to keep.
• If you're still in contract on a classic, freestyle of 12-month SIM only contract, you'll need to pay the outstanding amount to be able to upgrade. We can't help in this scenario, you'll need to speak with us on 789 or 0345 600 0789 to discuss paying the outstanding amount

Providing you meet the criteria above, we need to complete a credit check to make this change. This is an internal check which won't affect your credit file. We won't need to ask for any further details over as this is based on the info you gave when you signed up for the Oomph package.

If we're unable to process the package change immediately then it will take effect from your next refresh date.

If you have an existing number and a new number with your Oomph SIM, and would like to cancel the existing number, this can be done by speaking with us on 789 or 0345 600 0789.

If you would like us to transfer your existing Virgin Mobile number to your Oomph SIM, please post below and a member of the team will be in touch to help with that.

[Slippy_slaney]

Hi

I appreciate that things are difficult at the moment. But if a member of the virgin forum team can respond please. Frustratingly I have just waited over 8 hours for a chat response. It was eventually answered however the operatives shift came to an end before we could sort out my problem. Now I'm back to square one.

As I put in my original post last week

I have received a new sim as part of the Oomph package and have also received a new number.

I have a current 30 day monthly sim only contract with Virgin. I would like to transfer over my existing number to the new Oomph sim please. Can you please advise how I may get the done?

Thanks

Slippy

[MMooney]

I feel your pain.  I was in the same situation in July. Got absolutely nowhere calling or live chat.  Used Twitter initially and got revered to here.  There’s a guy who works for them who is absolutely brilliant and I’ve tagged him in your post @Ryan_N if anyone can sort it, it will be him.  Keeping everything crossed he picks this up for you tomorrow.   

ive messaged him to as now I want to upgrade my phone but don’t know if I can if it’s part of the oomph package currently.  

[Masona13]

I wish to retain my number and transfer to OOmph sim I have recieved

[PhillipM]

Hi, could somebody contact me about transferring my existing number over to my Oomph SIM please.

[SGascoigne]

Hi please can a member of the team contact me 

[Chris_W1]

Hi Slippy_slaney

Thanks for the message. I will look into this for you via a private message. Chris

[Chris_W1]

Hi SymTax, thanks for the message and sorry for the delayed reply. When sending sims out we would usually send them to the account address as this is a 1st sim, Can you confirm if this has been received or do you still need assistance with this? Chris. 

[Chris_W1]

HI Stew2309, thanks for the message, I am sorry for the delayed reply. I will send you a private message so that this can be looked into further for you. Chris .

[Chris_W1]

HI Jules3063, thanks for the message and glad that we were able to get this resolved for you. Please message us if you require any further assistance, Chris 

[Chris_W1]

HI Masona13, thanks for the message, can you confirm if this is regarding a number port or a Virgin Mobile number, if you still need assistance with this I will be more than happy to assist. Chris.