for the last 24 hours the Virgin media home page doesn't load on my device. It keeps saying authentication required. Turn off wifi get good data connection and click on yes please at top of page and all should be rosy again. I have tried this but don't get a yes please at top of page for starters so not really sure what has gone wrong. I can still access web sites etc but just have a virginecare page come up as home page with this authentication required message. What shall I do next ?
Same thing happened to my phone and my sons,I went into settings three dots top right and found my home page had changed to mvirginmedia,so I clicked on other typed in www.virginmedia.com and now it loads correctly