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Help trying to Keep my original mobile number but not remembering security question

Hi All 

I have finally received my virgin chip, i would like to keep my old number but each time i try to register it asks for my mothers maiden name and not letting me in with info i supplied 

tried calling 789 no one picks up any suggestions 

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Re: Help trying to Keep my original mobile number but not remembering security question

Hey Samfamfa83,

 

Sorry to hear of the issues that you're having issues with your mobile number and getting in touch with us.

 

Are you transferring your number for a different provider or have you been sent a new sim as part of our network upgrade?

 

If you're transferring in from another provider, have you got your PAC code from your former provider?

 

If you have received a sim as part of our network migration, this should automatically have your current number on. 

 

 

Regards

Steven_L

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Re: Help trying to Keep my original mobile number but not remembering security question

Hiya 

I want to keep my giff gaff number on virgin. 

when I originally signed up I sent the PAC code

i have a new pac code now and would like to change it. 

also I can’t remember my security question 

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Re: Help trying to Keep my original mobile number but not remembering security question

Hi Samfamfa83,

 

Thank you for your post. 

 

I'm sorry to hear about the issue you're having. 

 

What I will do is private message you so we can look to help with this. 

 

^Martin

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