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Kristypixie
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catch up and on demand issue

So recently my virgin media box has decided to sign me out and I can no longer gain access to on demand or catch up. 

It's asking me to sign in, which I do with the correct email and password which I use to sign in to my virgin account anywhere else, however it is telling me that it is incorrect and there seems to be nothing I can do to get access to these features. 

Has anyone else had this happen?? 

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japitts
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Re: catch up and on demand issue

I could understand a sign-in issue with the iPlayer app, but I'm not sure there's any other VOD programs or channels that need a "Login" as such.

What are you trying to watch and how are you trying to find it?

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Kristypixie
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Re: catch up and on demand issue

If I go on either catch up or on demand I can search, I was wanting to watch dynasties, it let me select the season and episode and then it says I need to log in to my virgin media account. When I do so it tells me either my password or username is incorrect. Which it isn't because I have logged on here with it haha
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Forum Team
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Re: catch up and on demand issue

Hi Kristypixie, 

 

Welcome to our community forums! 

 

When you select the show does it take you to our Virgin Media Store? 

 

If not would you mind sharing a picture of the screen you get? 

 

Look forward to hearing from you,

 

Hetty_R
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