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GrazyD
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V6 box keeps flickering

My v6 box keeps flickering and I have no sound. I have tried rebooting box then I tried replacing the HDMI cable and ports on TV but all still the same....

Any body had similar problems?

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Forum Team (Retired) Josh_RW
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Message 2 of 15
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Re: V6 box keeps flickering

Hi GrazyD,

 

Thanks for posting!

 

I'm sorry to hear you're having trouble with your V6 box.

 

I've located your account and I can see an SNR issue with the network in your area currently affecting your services - F005888734. Our technicians are working to get this sorted as soon as possible and have set a review date of 15th January.

 

If you're still having trouble past the review date let me know and I'll check it for you.

 

Speak soon

 

Josh


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GrazyD
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Message 3 of 15
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Re: V6 box keeps flickering

It seems to be an intermittent problem as it was fine for a couple of days and then went again yesterday, but luckily i have a smart LG TV but I would like to get it sorted sooner rather than later
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Forum Team (Retired) Josh_RW
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Message 4 of 15
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Re: V6 box keeps flickering

Hi GrazyD,

 

Thanks for getting back to me.

 

I'll keep an eye on the network fault on this end and drop you a message if there's any change. When the work has been completed I'll check back with you and we'll go from there.

 

Speak soon

 

Josh

 

 


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Forum Team (Retired) Josh_RW
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Message 5 of 15
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Re: V6 box keeps flickering

Hi GrazyD,

 

I've checked the network this morning and it seems the fault has been resolved. Could you check your TV service to see if it's working?

 

Speak soon

 

Josh


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GrazyD
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Message 6 of 15
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Re: V6 box keeps flickering

Hi Josh,

 

Yes it seems to be OK now 👍

 

Thx for your help

 

 

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ad4-c
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Message 7 of 15
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Re: V6 box keeps flickering

Yes I am having same problem and a few more besides, rebooting dose not work for long, 

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Forum Team (Retired) Louise_F
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Re: V6 box keeps flickering

Hi ad4-c,

Thanks for coming back and letting us know things are resolved now. 
If you have any further issues you know where to find me. 
In the meantime, don't be a stranger around the Community! Feel free to browse through the Boards and jump into a thread if you have any advice or tips that may be of use to others.
Take care,

Louise
 


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Goodsta6919
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Message 9 of 15
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Re: V6 box keeps flickering

My v6 box keeps flickering (like it's picture and goes black) sometimes just freezes

Same as upstairs on my other box 

Plus ment to be getting 350meg getting 200 something's not right and all this money in paying it should be needs sorting or I'm outta here 

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Forum Team (Retired) Rose_B
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Message 10 of 15
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Re: V6 box keeps flickering

Hi Goodsta6919,

Thanks for posting and I'm sorry to hear about what's happened.

I'd like to arrange for a technician to take a closer look so I'm just going to send you a private message which you will find if you click on the purple envelope at the top right of the screen.

Talk to you soon

Rose
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