I'm sorry to hear you're having trouble with your V6 box.
I've located your account and I can see an SNR issue with the network in your area currently affecting your services - F005888734. Our technicians are working to get this sorted as soon as possible and have set a review date of 15th January.
If you're still having trouble past the review date let me know and I'll check it for you.
Tech fan? Have you read our Digital life blog yet? Check it out
Thanks for coming back and letting us know things are resolved now.
If you have any further issues you know where to find me.
In the meantime, don't be a stranger around the Community! Feel free to browse through the Boards and jump into a thread if you have any advice or tips that may be of use to others.