@MrsE34 wrote:
Carnivalist, when my husband phoned up to move to a lower priced package, they said we wouldn't be able to access our recordings any more. I could understand if we no longer had access to those channels, but all the recordings?! We've been customers for years, and never been asked to renew our contract either. It's so expensive, and they just keep putting the price up, I haven't noticed any improvements in all the years we've been a customer, so I don't know what the extra cost is for. I shall write to them, I prefer to put things in writing anyway. I've also been a member of Which for years and I'm going to contact them about it too, but of course I need to contact Virgin first and see what they have to say for themselves. At the least, the bill should go down as it's a significantly reduced service.
Everyone - please follow Mrs E34's example and WRITE. And please also bite the bullet and do so if you are infuriated by this nonsense as many of us are. Make sure you let them know if like me, you are determined to leave at the first opportunity if that is how you feel. If you suffer in silence they will continue to pull strokes like this.
If anyone wilts at the thought of writing here is what I have just composed. If you think it is suitable you can copy paste and adapt it as you wish to save time. Not to Labour the point, but please, please do and encourage anyone you know who is a thoroughly cheesed off as myself to do so.
Virgin Media Head Office
Griffin House
161 Hammersmith Road
Hammersmith
London W6 8BS
21 November 2018
re Complaint - RC2 Tivo Update 20 November 2018 resulting in significant downgrade in functionality.
Dear Sir or Madam,
I wish to complain about the serious downgrade in functionality as a result of the recent Tivo update.
To my fury and horror, for some inexplicable reason you have removed the ability to buffer the three Tivo channels and switch between the three tuners by pressing "Info" then pressing "R" on the mini menu. You can now only pause and rewind the channel you are already watching.
To add insult to injury the channel now stops buffering when you leave the channel for any reason - i.e if you switch to On Demand you can no longer pause the existing tuner and/or rewind after you finish watching the On Demand program.
Offering to replace my TIvo with the V6 which still has the multi-tuner buffering is not remotely a solution. I suspect it will also be deeply unsatisfactory for huge numbers of customers. Have you failed to appreciate that many people will have recordings they want to keep, or are you trying to force customers into giving up Tivos before they are obsolete, even if we are happy with them?
Admittedly my Tivo is now a little faster, but this is extremely cold comfort when the price is loss of an excellent function that I and many others relied on daily.
My blood is absolutely boiling over this - had I known this was coming I would never have renewed my contract. I appreciate I have been offered a V6 as a second box for no installation fee, but this still means an extra £9 a month, only shortly after I downgraded my package to save money. Moreover I live alone and this would involve getting a second TV that I can't really afford and don't really need when I am on a low income.
Given that RBK&C housing have installed an excellent service that will soon allow me centrally distributed Freeview, Freesat and Sky with no aerials, dishes or other infrastructure required, removing the need for an installation fee for Sky, it will be impossible to justify paying a premium to Virgin when my contract comes to an end.
It seems my only alternative is to wait 9 months and leave, or pay a large sum of money to leave now. I absolutely will leave eventually if this functionality isn't restored. There is now far less difference between the Tivo and a simple freeview box - certainly not enough to justify paying a premium.
Moreover If Virgin can do this once you can do it again - what is the point of renewing next year if you can simply downgrade the V6 or any subsequent box whenever you feel like it? How do I know you won't remove some similarly major functionality or other on your broadband provision and so on?
Yours faithfully
