Menu
Reply
  • 1
  • 0
  • 0
Vaghelal
Joining in
320 Views
Message 1 of 4
Flag for a moderator

Pixelation on HD channels

My HD channels have been pixelating badly and now they are not available.

I have lost Sky Witness HD completely.

I live in West London. Postcode is TW3

What is happening???

0 Kudos
Reply
  • 32
  • 2
  • 6
Darlington
On our wavelength
273 Views
Message 2 of 4
Flag for a moderator

Re: Pixelation on HD channels

I had this when I watched the African nations Cup on Eurosport HD and the funny thing was on normal channel it was ok.
I waited til half time and switched off my TIVO box for a couple of mins and then let it load up again and it was all fine after that.
0 Kudos
Reply
  • 2.2K
  • 166
  • 353
japitts
Problem sorter
249 Views
Message 3 of 4
Flag for a moderator

Re: Pixelation on HD channels

More than likely caused by some Virgin equipment/cabling between your box and the headend, overheating or suffering in the warm weather.

Kit higher up the chain tends to affect more customers and be monitored, so it's usually something at street level which might only affect a few homes and VM often won't know about it unless it's reported.

0 Kudos
Reply
  • 124
  • 0
  • 4
shane_gregory
On our wavelength
233 Views
Message 4 of 4
Flag for a moderator

Re: Pixelation on HD channels

Mostly 4HD for me but also on other HD - this has been an issue on and off for the last year!!! - Virgin seem to fix it after a few weeks and then the issue comes back after a month or two. BS37 area

0 Kudos
Reply