Hi, i'm new to Virgin TV, and there are a number of things I need help with please (yes I've tried ringing Virgin and its as if they know less than me). Its a TiVo box DXC960:
1) When watching a film or programme on demand, if i pause it for more than 10 minutes, it decides to time out and return to whatever I was watching before; how do i turn this off?
You can't, the timeout is network-controlled/software-set. The only way of pausing longer than 10minutes is to be playing from a recorded show. BBC iPlayer stuff will drop the live stream after about 5 minutes.
3) When watching a box set, how do I know which episodes I have already watched?
It depends where you're playing from. If you're just navigating through the VOD listings and playing from there, you can't bookmark. What I'd recommend is to "bookmark" entire series and this places a shortcut into your "My shows" folder. You can then delete each individual shortcut as you watch it.
Hi, I’m experiencing a similar problem and have been told by the call centre there is no such feature. If I watch part a film on demand or a box set and come back to it the next day it will start back at the beginning. I have read other posts that say it should give the option to resume. However mine does not, it just says watch now and then I have to select either sky had or sky, and it has subscribed next to both.