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malcolmbull
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On Demand not working - The Old Man and the Gun (2018)

I am unable to watch the film "The Old Man and the Gun (2018). Each time (for several days) I get the message "this programme is currently unavailable"

The preview works. The preview for other films work. I tried switching off the box and back on

The message suggests going to "service status" on the web, but that says everything is OK

Any idea what the problem could be and how to resolve?

 

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Re: On Demand not working - The Old Man and the Gun (2018)

Hi malcolmbull,

 

Thank you for your post. I'm sorry to hear this. 

 

Is this via OnDemand? 

 

^Martin

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malcolmbull
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Re: On Demand not working - The Old Man and the Gun (2018)

Yes, via the "on demand service". The message comes up when I try to buy (watch) the film.  We watched a different film with no problem (aquaman)

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Re: On Demand not working - The Old Man and the Gun (2018)

Very sorry to hear you weren't able to watch the film you wanted. 

If you do a reboot on your box, does this help improve things for you?

Thanks

Lindsey_C

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malcolmbull
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Re: On Demand not working - The Old Man and the Gun (2018)

Thanks for the reply. As I mentioned in my original post, switching off the box, waiting and re-starting did not help.

I will try again later this week.

I'm assuming that this film should be available i.e. the problem is not due to it being listed, but not available.

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Re: On Demand not working - The Old Man and the Gun (2018)

Hi malcolmbull, 

 

I've tested it in the office and I'm not able to replicate the error you're getting, seems to be working fine from here.

 

Let me know if you're still having a problem when you try again 🙂

 

Kind regards, 

 

Alex_Rm

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malcolmbull
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Re: On Demand not working - The Old Man and the Gun (2018)

unfortunately, still not working. Error 407

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Re: On Demand not working - The Old Man and the Gun (2018)

Thanks for your response malcolmbull,

 

Sorry to see this is an on going issue for you, I'd be happy to take a closer look.

 

Keep your eyes peeled for the purple envelope in the top right hand corner of the screen for a PM from me

 

David

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malcolmbull
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Re: On Demand not working - The Old Man and the Gun (2018)

It's now working - watching the film now

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Re: On Demand not working - The Old Man and the Gun (2018)

Hi Malcolm,

 

Thank you for reaching out to us in our community.

 

I am glad to hear you are now able to watch your movie, hoped you enjoyed it, please don't hesitate to let us know if you have any further issues.

 

Kind regards

 

Paul.

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