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mossopg
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New TiVo box fitted

Working OK until message appeared on screen : “Sorry,there seems to be a problem. To fix this please call us on 150 from your Virgin phone etc. etc. ......”

I rang 150 but was just going round in circles !!

I also noticed that programs have been axed which I had not expected .

Please fix fault ASAP

Error 7400 - my area reference is 02

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Cueball99
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Re: New TiVo box fitted

This error means that the box has been removed from your account. If you want it resolved soon then you'll need to call again.

It will be around a week before VM pick this up on here.

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Forum Team (Retired) Josh_RW
Forum Team (Retired)
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Re: New TiVo box fitted

Hi mossopg,

 

Welcome to the Community!

 

I'm sorry to hear you're having trouble with your new box.

 

I've sent you a private message (purple envelope at the top right of your screen) so we can take a look at your account and get this sorted.

 

Speak soon

 

Josh


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