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SueGK22
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Message 11 of 22
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Re: Netflix constantly dropping out

After several days of quibbling with Virgin, they sent me out a new V6 box. Problem solved. And they didn't charge me for it.

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Coxyapple
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Message 12 of 22
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Re: Netflix constantly dropping out

Thanks - I'll try and muster up the energy to call and have the fight. I've tried all the suggestions so need something.
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SueGK22
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Message 13 of 22
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Re: Netflix constantly dropping out

Good luck!
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Message 14 of 22
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Re: Netflix constantly dropping out

Hi Coxyapple,

 

Welcome to the Community!

 

I'm really sorry to hear you're having trouble with Netflix.

 

I've run diagnostics on your equipment and I can see an issue with your signal levels that will need to be adjusted. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange for a technician to check it out for you.

 

Speak soon

 

Josh


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sheelavg
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Message 15 of 22
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Re: Netflix constantly dropping out

6 weeks later and the same problem is cropping up on my new V6 box. Clearly Virgin can figure out how to deal with streaming Netflix!

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Message 16 of 22
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Re: Netflix constantly dropping out

Hi sheelavg,

 

Thanks for posting and I'm sorry to hear this is still ongoing.

 

I'd like to arrange for a technician to take a look at this for you so I'm just going to send you a private message which you will find if you click on the purple envelope at the top right of the screen.

 

Talk to you soon

 

 

Rose
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turnerstoon9
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Message 17 of 22
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Re: Netflix constantly dropping out

Having the exact same problem. Netflix lasting about 2 minutes before buffering to 25% and dropping out. It's been an ongoing problem for weeks now but haven't had the time to get it sorted.

Tried resetting box twice, on and off at mains, unplugging, logging out of Netflix and back in, etc. to no avail. Netflix working fine on other devices.

2 different error messages come up regarding my device possibly not being connected to the internet (triple checked this and definitely not the case) and the other saying this title isn't working currently try again later.

Not impressed at all as this is about all I use the box for. Would appreciate someone looking into this ASAP and contacting me.

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Message 18 of 22
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Re: Netflix constantly dropping out

Hi turnerstoon9

 

Welcome to the Virgin Media Community, I'm sorry for the problems you're experiencing with the Netflix application recently.

 

As with all similar issues, I've taken a look at your account to run some tests on the set top box and we're not detecting any errors. Are you experiencing this issue at certain times of the day or with any other Apps, On Demand or Catch Up content? 

 

Look forward to hearing from you

Craig

 

 


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turnerstoon9
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Message 19 of 22
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Re: Netflix constantly dropping out

Hi Craig,

Thanks for the reply.

Dropping out every time I use it regardless of specific time of the day. Internet is definitely not the issue as other devices are working fine with it. As far as i am aware catch up and others services are working smoothly.

Again would really appreciate a resolution to this ASAP.

Thanks,

Ryan

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Message 20 of 22
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Re: Netflix constantly dropping out

Hi Ryan

 

Thanks for getting back to me about this, I've logged this from our end so the team can investigate. Unfortunately, that means there is no immediate resolution I can offer, as much as I'd like to.

 

Apologies again for any inconvenience this has caused

Craig


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