I'm really sorry to hear you're having trouble with Netflix.
I've run diagnostics on your equipment and I can see an issue with your signal levels that will need to be adjusted. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange for a technician to check it out for you.
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Thanks for posting and I'm sorry to hear this is still ongoing.
I'd like to arrange for a technician to take a look at this for you so I'm just going to send you a private message which you will find if you click on the purple envelope at the top right of the screen.
Having the exact same problem. Netflix lasting about 2 minutes before buffering to 25% and dropping out. It's been an ongoing problem for weeks now but haven't had the time to get it sorted.
Tried resetting box twice, on and off at mains, unplugging, logging out of Netflix and back in, etc. to no avail. Netflix working fine on other devices.
2 different error messages come up regarding my device possibly not being connected to the internet (triple checked this and definitely not the case) and the other saying this title isn't working currently try again later.
Not impressed at all as this is about all I use the box for. Would appreciate someone looking into this ASAP and contacting me.
Welcome to the Virgin Media Community, I'm sorry for the problems you're experiencing with the Netflix application recently.
As with all similar issues, I've taken a look at your account to run some tests on the set top box and we're not detecting any errors. Are you experiencing this issue at certain times of the day or with any other Apps, On Demand or Catch Up content?
Dropping out every time I use it regardless of specific time of the day. Internet is definitely not the issue as other devices are working fine with it. As far as i am aware catch up and others services are working smoothly.
Again would really appreciate a resolution to this ASAP.