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Callum75
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I have a Virgin Media external box on my wall. Can I simply remove it

Can I remove the external virgin media box from my wall

 

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Very Insightful Person
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Message 2 of 10
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Re: I have a Virgin Media external box on my wall. Can I simply remove it

you shouldn't remove it. If you disconnect or cut the cable it can inject noise into the network and affect everyone in the area

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Callum75
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Message 3 of 10
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Re: I have a Virgin Media external box on my wall. Can I simply remove it

How come it is on my wall and I do not have Virgin Media 

 

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Very Insightful Person
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Message 4 of 10
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Re: I have a Virgin Media external box on my wall. Can I simply remove it

someone in the house has had VM in the past

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Callum75
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Message 5 of 10
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Re: I have a Virgin Media external box on my wall. Can I simply remove it

Thank you for your swift reply but no one has VM in the property now so can it be removed 

 

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Callum75
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Message 6 of 10
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Re: I have a Virgin Media external box on my wall. Can I simply remove it

Or would VM remove it for me. I am happy to pay for the service 

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Very Insightful Person
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Message 7 of 10
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Re: I have a Virgin Media external box on my wall. Can I simply remove it

vm will not remove it or if they do they wll charge you for the work.

someone must of had VM, NRL, Telewest or bluyonder in the past

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Callum75
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Message 8 of 10
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Re: I have a Virgin Media external box on my wall. Can I simply remove it

Thank you for your reply. How do I go about getting VM to remove the box . I confirm I am more than happy to pay to have it removed 

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Very Insightful Person
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Message 9 of 10
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Re: I have a Virgin Media external box on my wall. Can I simply remove it

you can try calling CS or wait for the forum team to get here.

But be warned most people that have asked for it to be removed have been told no.

As its considered a utility once installed it doesn't get removed. let us know what they say

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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LittleMick73
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Message 10 of 10
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Re: I have a Virgin Media external box on my wall. Can I simply remove it

Hi there may come a time when you might want broadband or TV via Virgin, also if you sell the property you can tell prospective buyers it's set up for services, as a lot of people do particularly want virgin's broadband.Regards Micky
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