Welcome to our community and sorry you've been having some issues.
Have you tried Micky's suggestion? If so are you still having some problems?
I have noticed there's an SNR issue in your area which may be causing this, the ticket number for this is F007242277 and the current estimated fix date is set for 15th July 12:35. For updates on this you can check on our service status page here or simply quote the reference to an agent who can look this up or you.