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Heli1
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Error code ES004

Having accepted I won’t be able to watch my favourite shows through my Virgin Media account I decided I would pay to access them through virgin media store instead. However my tv and box keep on error coding me out. Although I am still able to use the same broadband to access my purchases through the app on my mobile. How is it possible that using the same internet connection it works on one device but not another?

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Forum Team
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Re: Error code ES004

Hi Heli1, 

 

This sounds like there is an error with the set top box that needs to be looked into. 

 

I'm happy to PM you to assist you here with this. Look in the top right hand corner at the purple envelope for my help

 

David_Bn 

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